sona bet | Privacy Policy and How We Protect Your Data

📋1. Introduction & Scope

Sona Bet (sonabet.wine) is an online betting and gaming platform operated for users in Bangladesh. This Privacy Policy describes how Sona Bet collects, uses, shares, and protects your personal information.

By using our website or mobile app, creating an account, or accessing our services, you automatically agree to this Privacy Policy. Please read the full policy carefully before registering.

This Privacy Policy of Sona Bet Terms & Conditionslinked to and both apply together. In case of any conflict, the English version shall be considered final.

This policy applies to all registered and unregistered users aged 18 and above who visit sonabet.wine.

📥2. What Information We Collect

Sona Bet collects two types of information — what you provide directly and what is automatically gathered while you use the platform.

Data Type	Example	Collection Method
Identification Information	Name, date of birth, national ID number	Registration form, KYC verification
Contact Information	Email, phone number, address	Registration Form
Financial Information	Mobile Pay/Nagad number, bank account details	Payment Processing
Technical Information	IP address, device information, browser	Automatic Collection
Usage Data	Betting history, login times, page visits	Platform Logs
Contact Details	Support chat, email correspondence	Customer Service

We only ever collect information that is strictly necessary. Requesting unnecessary personal data is against our policy.

⚙️3. How Your Information Is Used

Sona Bet uses your information only for the purposes listed below — it is never used for anything beyond these:

Account management: To ensure secure registration, login verification, and account protection.
Payment Processing: To process deposits, withdrawals, and transactions.
KYC Verification: To meet legal obligations for verifying identity and age.
Customer Support: To address your questions, complaints, and issues.
Promotions & Offers: To send you relevant bonuses and offers based on your preferences.
Security: To prevent fraud, money laundering, and unauthorized access.
Legal compliance: To meet regulatory requirements and comply with legal obligations.
Platform Improvement: To analyze user experience and improve our services.

You can unsubscribe from marketing emails or SMS at any time. This will not affect your account or access to our services.

🤝4. Data Sharing & Third Parties

Sona Bet never sells your personal data. However, certain information may be shared in the following limited circumstances:

Payment processors: Necessary information is shared with payment gateways, including Mobile Pay and Nagad, to process transactions.
Identity verification services: With authorized verification agencies for the KYC process.
Legal Authorities: Upon a court order or a lawful request from a government authority.
Anti-Fraud Services: With specialist technology partners for fraud detection and prevention.
Business Transfer: In the event of a merger or acquisition — you will be notified in advance.

🚫

We do not sell or rent your information to advertisers, data brokers, or any third party for commercial purposes — this is a core principle of Sona Bet.

🗄️5. Data Retention & Storage Period

How long Sona Bet retains your data depends on the type of information and applicable legal requirements:

Account information: For the duration the account is active, and a minimum of 5 years after closure.
Financial Transaction Data: Up to 7 years as required by legal obligations.
KYC Documents: Up to 5 years after account closure.
Customer support communications: Up to 3 years.
Website Usage Logs: Up to 1 year.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

🍪6. Cookie Policy

Cookies and similar technologies are used on the Sona Bet website and app. Cookies are small text files stored on your device.

Essential Cookies: Required for login sessions and security — these cannot be disabled.
Functional Cookies: Remembers your preferences, such as language and settings.
Analytics Cookies: To understand how the platform is used — you can turn this off.
Performance Cookies: Helps improve site speed and overall performance.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Sona Bet does not use any third-party advertising cookies. Our cookies are used solely for platform functionality and security.

⚖️7. Your Rights

Under Sona Bet's Privacy Policy, you have the following rights:

👁️

Right of Access

The right to know what information we hold about you.

✏️

Right to Rectification

The right to correct any inaccurate or incomplete information.

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Right to Erasure

To request deletion of your data under certain circumstances.

⛔

Right to Restrict Processing

To request that your data be restricted to specific purposes.

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Data Portability

The right to obtain a copy of your data or have it transferred elsewhere.

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Right to Object

To object to the use of your data for marketing or profiling purposes.

To exercise these rights, email us at support@sonabet.wine or Help Center via live chat on our site. We will respond within 30 business days.

👶8. Protection of Minors' Information

Sona Bet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

Age verification is mandatory at the time of registration.
Accounts suspected of being used by a minor are suspended immediately.
If any data belonging to a minor is collected, it will be deleted immediately.
If you have concerns, parents and guardians may contact us at support@sonabet.wine.

🛡️9. Security Measures

Sona Bet uses industry-standard technology and processes to keep your information secure:

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
Two-Factor Authentication (2FA): Add an extra layer of security to your account.
Firewall & DDoS protection: Active protection at the server and network level.
Security Audit: Regular third-party security audits are conducted.
Restricted access: Only authorized personnel have access to your information.
Data Backup: Your data is kept safe in encrypted backups.

⚠️

Never share your account password with anyone. Sona Bet will never ask for your password by phone or email — any such communication is fraudulent.

🔄10. Changes to Privacy Policy

Sona Bet may update this Privacy Policy at any time. When changes are made:

Advance notice of significant changes will be sent to your registered email.
The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
For significant changes, you may be asked to re-confirm your consent at login.

Previous versions are archived and available upon request.

📬11. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: support@sonabet.wine

Live Chat: Help Center 24/7 live chat support available directly from the page.

Response time: Usually within 24–72 hours. Complex requests may take up to 30 business days.

If you believe your privacy rights have been violated and are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.

Sona Bet Privacy Policy — Your Data is Safe With Us

Encrypted Security

Never Sold to Third Parties

Your Controls

Cookie transparency

International Standards

Breach Notification

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